Using chatbots is one of the most popular topics in the digital industry. Artificial intelligence-driven robots are designed to answer the simplest questions. Bots are already actively used in many industries, ranging from banking to medicine.
Thanks to bots, now legal companies manage to save up to 250 hours of working time per month. Communication technology trends indicate that text messaging has become the most acceptable form of personal interaction. People increasingly prefer to chat, rather than call. You have to admit that now, before calling even to a close friend during working hours, you check with him in WhatsApp whether he will be comfortable talking.
According to studies, in 2 years people will be engaged in business, almost without interacting live with colleagues and partners. The future is coming very fast – now millennials can’t imagine their life without round-the-clock communication in instant messengers. More than a quarter of the world’s population will use instant messengers by the end of 2020. A traditional legal consultation takes 30 to 45 minutes. With the bot’s help, you can get the exact answer to your question in a minute online.
Lawyers are inherently skeptical of technology, but the demand for time requires automation, and as a result, the fear of losing a job increases. Chatbot is starting to be treated as a competitor that does not make mistakes. Hence the figure – this year less than 5% of law firms and departments use chatbots in their work. Among 5% are those who support trends and see innovation as an opportunity to be ahead of the competition. It is difficult for many to take a step forward and understand that not only bots, but also IT solutions for lawyers as a whole are helpers, assistants, not enemies, claiming their place. You can entrust them with routine tasks, which means saving time for creativity, for really difficult tasks, where the lawyer will show his/her skills and experience.
How often do you have to compose sample documents? Claims, letters, contracts … Imagine that you perform the same type of operations and repeated operations every day (customers in 80% of cases ask to help with the same things every day). You have to admit that after some time you will hate your work. The solution is to entrust the routine to bots to engage in interesting and complex tasks.
The lawyers of the legal departments have a tremendous burden to prepare opinions. The robot will help you make decisions on standard issues, leaving the most difficult cases for lawyers. Routine optimization is the main task of the chatbot. According to studies, nearly a quarter of legal operations can be automated. This means that using chatbots you can free up almost 30% of your time for intellectual work without having to do typical tasks.
To earn more with the old forces, we must constantly reduce the number of old things, freeing up the strength for new ones. Using the bot, you will exactly achieve this goal – the robot will take on typical tasks, and you will concentrate on complex issues. With this, you can take more and more work. Perfect solution, right?